REQUIRMENTS:
- In-depth knowledge of electronic test instrumentation.
- Understanding of the company's policies, culture, philosophies and manufacturing operations.
- Ability to effectively deal with customer conflict, and interface amiably with field sales force and management. Experience in general business management and fiscal controls.
- Bachelor's degree in Business Administration or Electronics with over 5 years field service management experience, or equivalent in education and experience. MBA is preferred.
RESPONSIBILITIES:
- Develop and maintain close working relationship with regional service and sales management.
- Participate in sales training of the field sales force to sell service as a product.
- Responsible for service repair and calibration quality on a corporate level.
- Establish corporate service quality guidelines and ensure compliance.
- Establish and control product warranty reporting systems.
- Responsible for ensuring Technical Center meets all required audit standards.
- Direct and coordinate corporate service policies, procedures and reporting systems for all Technical Centers.
- Coordinate and approve all new product service plans for Asia service to ensure applicability and resource allocation.
- Monitor and direct changes to existing service plans to ensure maximum customer satisfaction and minimum expense.
- Support long-term marketing strategies as it pertains to Technical Center growth and capability.
- Budgetary responsibility for the company’s customer service operations.
- Responsible for Technical Center budget planning to ensure adequate funds for training, capital equipment for new service capability and headcount.
- Perform other related duties as assigned.
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