Expected Credentials
•At least 1 year working experience in a similar position in MNCs or car rental companies
•Familiar with car booking, reservation and service process and system
•Fluent in written and spoken English, CET 4 at least
•Excellent communication skill and great customer service attitude
•Committed and flexible, and have the ability to work under pressure
•Highly attentive to detail with a sharp eye for consistency
Primary Responsibility
•Handle all ground transportation requests in our Shanghai office
•Directly contact drivers to assign their duties and supervise their performance
•Reserve cars from appointed vendors when necessary
•Accurately record car reservation and assignment information into database and update timely should there be any changes
•Coordinate and solve unexpected situation during car ordering and service process
•Provide support in car billing, driver evaluation and service complaint handling etc.
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